Professional Association of Innkeepers International

Your Home for the Innkeeping Industry

*** Keynote Speaker Sponsor ***


JCPenney Commercial Hospitality  |  jcp.com/commercial |  800-262-2755  |  commercial@jcp.com

Introducing JCPenney Commercial. Your new source for hospitality
convenience, service, savings and quality.

NATIONWIDE CONVENIENCE
• More than 800 locations nationwide to serve you
• Free shipping & handling available
• Buy online and pick up in store to save time and money

PROVEN QUALITY
HOTEL & HOME TEXTILES: Popular brands like JCPenney
Home, Royal Velvet, Pacific Coast and more
APPLIANCES: Small refrigerators, microwaves & more
BEDDING: Duvets, sheets & pillows
WINDOW COVERINGS: Everything from blinds and
hardware to blackout shades and more
GUEST ROOM AMENITIES: Irons, clocks, coffee makers
& blow dryers
MATTRESSES: Trusted brands like Sealy, Serta,
Stearns & Foster, Beautyrest and more



*** AUDIO/VISUAL DIAMOND SPONSOR ***


ThinkReservations  |  877-736-4195  |  support@thinkreservations.com

PO Box 95438, Seattle, WA 98145

ThinkReservations provides a fast, professional and comprehensive platform for your business. With a unique ecosystem of proven business management solutions, integrated payment processing, world-class support, and direct connectivity with channels such as Booking.com and TripAdvisor, ThinkReservations is ready to unify, automate and make every part of your business more profitable and productive.

*** NECK WALLET SILVER SPONSOR ***


Comphy Co.  |   http://www.comphy.com  |  323-225-8234  |  Pamela Dujmovich  |   pamela@comphy.com

7034 Portal Way, Ferndale, WA  98248

Comphy is a Washington-based designer, manufacturer and supplier of exceptional, easy-care sheets and bed linens for the
hospitality and spa industries.

  


 

*** BRONZE SPONSOR ***


BedandBreakfast.com  |  http://www.bedandbreakfast.com  |  844-271-6829  |  1011 W Fifth Street, Austin, TX 78703

BedandBreakfast.com is the most comprehensive global site for finding bed and breakfast properties, with more than 13,000 properties worldwide, representing nearly 80,000 rooms.  BedandBreakfast.com helps travelers find and book the ideal B&B or small inn through informative descriptions, photos, and more than 210,000 consumer reviews. BedandBreakfast.com offers convenient gift cards welcomed at more than 4,000 B&Bs in the United States and Canada, with no restrictions or blackout dates.

Aspiring innkeepers can browse the bed and breakfasts listed for sale in the Inns for Sale section. Both aspiring and active innkeepers enjoy the monthly Innkeeper News, filled with vital information for owners of bed and breakfast inns. The Innkeeper section of the website also contains information essential for operating a successful bed & breakfast inn.


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*** BRONZE SPONSOR ***


Booking.com  |  dov.dorati@booking.com  |  415-633-4090

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch startup to one of the largest travel e-commerce companies in the world. Part of The Priceline Group (NASDAQ: PCLN), Booking.com now employs more than 15,000 employees in 204 offices, in 70 countries worldwide.

With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travelers with the world’s largest selection of incredible places to stay – including everything from apartments, vacation homes, and family-run B&Bs, to 5-star luxury resorts, tree houses, and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 1,467,787 properties, and cover 120,975 destinations in 225 countries and territories worldwide.

Every day, more than 1,500,000 room nights are reserved on our platform. So whether traveling for business or leisure, customers can instantly book their ideal accommodations quickly and easily with Booking.com – without booking fees and backed by our promise to price match. Through our Customer Experience Team, customers can reach Booking.com 24/7 for assistance and support in over 40 languages, anytime day or night.

   

*** CONFERENCE MUG BRONZE SPONSOR ***


Deneen Pottery  |  http://www.deneenpottery.com  |  651-646-0238  |  peter@deneenpottery.com

2325 Endicott Street, Saint Paul, MN  55114

We are a second generation family business established in 1972 by Peter and Mary Deneen in Saint Paul, MN. While our early days were in a two-car garage, today we occupy over 17,000 sq/ft and employ over 50 skilled craftspeople. Our goal has remained unchanged: create functional, beautiful, hand-thrown stoneware for our clients. This journey has been remarkable and we truly feel fortunate to collaborate with businesses – both small and large, from coast to coast – through manufacturing handmade pottery mugs in the USA.

   


*** BRONZE SPONSOR ***


RezOvation  |  http://rezovation.com  |  877-239-1398  |  sales@rezovation.com

1011 W 5th St, Austin, Texas 78703

RezOvation Web is the industry-leading software designed to help innkeepers save time, increase their occupancy, and run their business securely from anywhere. RezOvation Web streamlines your operations through a flexible rate management system, the most up-to-date security protections,
integrated credit card processing, robust reporting tools, and a real-time online reservation system that integrates seamlessly with the
Global Distribution System to list your inn on popular sites like Expedia.

   



Acorn Internet Services  |  http://www.acorn-is.com  |  877-226-7699  |   info@acorn-is.com

PO Box 1602, Colorado Springs, CO 80901

Specializing in Bed and Breakfast and Small Business Web Site Designs, Marketing, Hosting, Education and so much more!
Knowledge is POWER!
Acorn Internet Services, Inc. provides Web Design, Marketing and Hosting Services to both Small Businesses and
the Bed and Breakfast Innkeeping Industry.

    


AFFLiNK  |  https://www.afflink.com/  |  800-222-5521

1400 Afflink Place, Tuscaloosa, AL 35406

AFFLINK has been a leader in supply chain management services for more than 35 years. Our name is just as it suggests – the critical link connecting more than 200 suppliers of packaging, janitorial, safety, food service, office, and MRO procurement solutions with nearly 300 independent distribution experts. Across the entire chain we are able to offer clients innovative products, market expertise, and improved profitability, all of which is fueled by our leading-edge information technology ELEVATE.

When you boil it down, we do one thing better than anyone else in the industry – provide innovative process and procurement solutions to drive efficiencies in today’s leading businesses. With AFFLINK, you get the best of both worlds - the speed and efficiencies of online ordering, single-source invoicing, and one point of contact, but through the combined knowledge and power of our marketplace consultants, we also offer the intimacy, flexibility, and responsibility of local distribution on a national scale.


The B&B Team  |  https://bbteam.com

Rick Wolf |  207-967-1995  |  Lafayette Center, 2 Storer St., Suite 404, Kennebunk, ME 04043  |  rick@bbteam.com

Peter Scherman  |  434-286-4600  |  P.O. 399, Scottsville, VA 24590  |  scherman@bbteam.com

The B&B Team® is a full service inn brokerage and consulting firm with principal offices in Virginia and Maine. We are Peter and Peggy Scherman, Rick and Janet Wolf, Dana Moos, Scott and Marilyn Bushnell, Eliot and Tish Dalton, and Linda Hayes.  As bed and breakfast inn consultants and brokers we can help you buy or sell a bed and breakfast inn anywhere in the country. Our consulting for current and aspiring innkeepers is nationwide, and we have served clients from Maine to Florida and from New Jersey to Washington state.

   



Berkshire Amenities Group  |  www.berkshireamenitiesgroup.com

Gene Faul  |  413-229-8200  |   genefaul@berkshireamenitiesgroup.com

Patricia Killeen  |  413-229-8200 x17  |  tricia@berkshireamenitiesgroup.com

Rick Faul  |  413-229-8200  |  rick@berkshireamenitiesgroup.com

PO Box 753, Sheffield, MA 01257

Looking for towels, bathrobes, fine linens and other quality comforts for your B&B, inn, boutique hotel or spa?
Berkshire Amenities Group Inc. offers a carefully curated collection of luxury products at wholesale prices from leading suppliers.
As a longtime member of PAII, we are committed to providing innkeepers, hotel managers and spa owners with the best quality products,
as well as knowledge on durability, laundering, personalized product suggestions, attentive client care, and highly competitive pricing.
Get to know us. Request a free quote. Experience the Berkshire difference.



Bespoke  |  http://bespoke.house  |   855-624-1900

Four Mount Vernon Square, Boston, MA 02108

The son of a navigator, Leighton began traveling at the tender age of three. He's survived boat strandings, cliff falls and weeks–long hurricanes with navigation skills learned from his father, a US Navy destroyer captain. Leighton's sense of direction—and leadership skills—have been thoroughly tested. 

Leighton founded Bespoke after senior leadership roles on Madison Avenue and in management consulting where he worked on global travel brands. He directed teams for the world's largest interactive ad agency, Omnicom's Agency.com, and managed world headquarters in New York City. He's launched everything from the first LasVegas.com to booking engines and from Stephen King horror novels to kitty litter for Proctor & Gamble. It was at Agency.com that Leighton pioneered ideas about digital marketing and consumer profiling. He holds records for e-commerce that remain unbroken today. 

Today, Leighton's team of creatives, developers and marketers put the technologies built for major brands in the hands of independent properties. Bespoke's work cracks the code on TripAdvisor and Google and helps independent properties thrive in the hostile world of travel marketing. Leighton continues to do brand consulting for lifestyle brands. 

Leighton speaks frequently and judges award shows. He also continues to travel extensively; he's five states away from visiting all 50 US states and four islands away from touring every Caribbean destination. While you will often find him on Nantucket's cobblestone streets, his Instagram account will pinpoint his current location.

  




CapitalSource  |  https://www.capitalsource.com/paii18  | 908-347-4400   |  Donna Haiback   |  dhaiback@capitalsource.com

CapitalSource Small Business Lending delivers a one-stop financing solution for established and new innkeepers seeking to purchase, refinance, acquire, or remodel the Inn. We are an SBA Preferred Lender and offer competitive rates on loans from $500,000 up to $5,000,000.



Casablanca Ventures  |  203-253-7259  |  Wynn Salisch   |  wynn@casablanca-ventures.com

245 W 104th St, New York, NY 10025

Casablanca Ventures is the only innkeeper-owned payments company dedicated to helping fellow B&B and boutique hotel
owners successfully navigate the complex and confusing world of credit card processing with completely free,
no-obligation cost reduction, education, technology, brokerage, and data security assistance. 
Wynn is an 
Electronic Transactions Association Certified Payments Professional
who helps innkeepers avoid excessive payment processing costs and crippling data security breaches with caring and personal service.

 



Chadsworth and Haig  |   http://www.candhrobes.com  |  843-675-8250  |   Marie DeLucca  |   marie@candhrobes.com

506 Usher St., Pageland, SC 29728

Chadsworth and Haig is the premier supplier of luxury hotel and resort bathrobes, bath towel sets, body wraps and spa towels in the world.
Since 2000, we have grown our business exponentially by maintaining strong customer relationships and providing high quality products.
Our beautiful microfiber robes and premium chenille robes are found in the finest hotels, resorts and spas across the globe.
We aim to provide comfort without the high costs, which is why our prices remain affordable. We even offer free shipping on orders over $35!
Shop with us today and experience the luxury of Chadsworth and Haig.

   



Cloudbeds  |   http://www.cloudbeds.com  |  888-508-9122  |  sales@cloudbeds.com

2655 4th Ave., San Diego, CA 92103

Cloudbeds creates hospitality management software that makes life easier.

   



Crave Luxury Mattresses  |  https://www.cravemattress.com   |   888-276-4066   |   Kathy Grigg    |    kathy@cravemattress.com 

265 Eastchester DR High Point, NC 27262

Crave Mattress is the designer and manufacturer of high quality mattresses and foundations proudly built by hand and shipped direct to you from our facility in North Carolina. With over 30 years’ experience, our pocketed coil innerspring or foam mattresses are compressed and shipped for free throughout the US and Canada. Our luxury mattresses will ensure that your guests will experience sweet dreams. Contact us directly for special PAII members quantity discounts. 

    



Crown Merchants  |   https://www.crownmerchants.com   |   828-459-9991  |   Julie Harbin    |   Julie@crownmerchants.com

2960 N Oxford St, Claremont, SC 28610

Crown Merchants is a small family owned business providing credit card processing and other value added services for small and medium sized businesses since 2000.

The Crown Merchants company motto is “We Care About Your Business”– and we take that mantra as seriously today as we did when the company started in 2000. We consider each of our merchants to be a business partner, and because of this, each of them is entitled to every benefit we can offer. We firmly believe it is our responsibility to help you, “our partner,” be as successful as possible, and by doing that, we ensure our continued success.

In this hi-tech world, Crown Merchants can supply and deliver the most up-to-date credit card processing equipment and accessories, along with step-by-step set up and usage instructions, anywhere in the United States. And our customer service doesn’t stop when the package arrives– we continue to develop a positive business relationship with our clients by providing answers to any questions they may have on a daily basis and continually monitoring each account to ensure nothing is left undone.

Our “A+” rating with the Better Business Bureau attests to the fact that our customers are our primary concern. The service we provide after the sale puts us head and shoulders above our competition. We truly care about your business, and it is our hope that you will give us the opportunity to become your business partner today.

 

Eastern Accents  |  www.easternaccents.com  |  800-397-4556  |  customerservice@easternaccents.com

4201 W. Belmont Ave., Chicago, IL United States 60641

we are a unique wholesale bedding and accessory company offering products that reflect the style and diversity of the home decor industry. We're also proud to feature private label projects such as Barclay Butera Lifestlyes Bedding, Thomasville Top of Bed, and an assortment of luxury soft home furnishings for Room and Board. Our clientele includes premium home furnishing retailers, interior designers, and luxury hotels.

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Hospitality Properties for Sale  |  https://www.hospitalitypropertiesforsale.com  |  561-223-3201  |  info@hospitalitypropertiesforsale.com

13 Bay Cedar Court, Royal Palm Beach, FL 33411

Patricia Detwiler is a professional Hospitality Consultant & Real Estate Broker with 30 plus years of professional expertise in hospitality, creative design, Bed and Breakfasts concerns, management, business development, operation logistics, marketing, website development & financial analysis.

I meet so many people who tell me they always wanted to have a Bed and Breakfast. Some think of it as a retirement business, some just love hospitality and don't know where to start and some think of it as a way to own a beautiful home and have guest revenue help cover the costs. Either way, it's a business to operate.

I created my first Bed and Breakfast as a way to keep a real estate asset. It was the best decision I ever made. My background in construction and finance, along with my ability to host large parties and events at my home (20 acres of property), and my cooking expertise combined to make me a successful bed and breakfast owner. My first bed and breakfast was so successful, I quickly launched into my second location in our downtown area of Main Street.


Inn Partners  |  http://www.innpartners.com  |  877-957-2360  |  inns@innpartners.com

PO BOX 1162, Brattleboro, VT 05302

An industry leader since 1984, Inn Partners provides innovative solutions to current and future Innkeepers in the transfer process and beyond.
View our site for exclusive Inns for sale, upcoming dates for our industry leading Seminar for Future Innkeepers and for information on our
comprehensive consulting programs for buyers and sellers of distinctive Bed and Breakfasts and Country Inns nationwide.

    



inSPAration  |  http://www.insparation.com  |  805-553-0820  |  info@insparation.com

11950 Hertz Street, Moorpark, CA 93021

inSPAration started in 1975 and was the very first aromatherapy to the market for the Pool, Spa industry and Hydrotherapy world. We develop and manufacture all of our proprietary blends in Southern California and pride ourselves in offering the best quality products and service to our partners. We have the freedom to introduce new and exciting aromatherapy, offering a better pool, spa & bath experience and ensuring customers the highest quality products. All of our aromatherapy blends contain moisturizers for your skin, making it completely unique.

Over 35 Years leading the industry

Providing the very best customer service and superior products

Completely Water Soluble, does not affect PH, will not harm surfaces

Developed and Made in the U.S.A.

 



Interim Innkeepers Network  |  http://www.interiminnkeepers.net  |  Contact IIN

Our goal is to provide a unique service for bed and breakfast owners to find temporary or long term management relief. Our organization is committed to the innkeeping profession and our members offer a wide range of experience and knowledge. Our mission is to offer owners and innkeepers the opportunity to refresh, renew and rejuvenate themselves.


Odysys  |  https://www.odysys.com/  |  Ben Lloyd  |  Ben.Lloyd@odysys.com

Wow Your Guests with a Beautiful Website - Impress your guests way before they walk in the door. Publish a visually stunning, mobile-friendly website at (practically) the speed of light. Whether you or one of our experts design your site, you have complete control over your content, photos, videos, and more!

Easy Guest Booking on Any Device - Make it easy for website visitors to book directly with you. Our commission-free, responsive booking engine seamlessly integrates with your hotel website. You can edit room images, rates, add packages, and customize confirmation emails.

Attract More Guests with Effective Marketing Tools - Increase reservations with a suite of easy-to-use marketing tools. Leverage search engine optimization, social media marketing, and content marketing to engage with guests. Understand what your competition is doing and and make smart marketing decisions.


   



Q4 Launch  |  http://www.q4launch.com  |  843-475-2962  |  Matt Bare   |  matt@q4launch.com

359 E. Wando Place Drive, SC 29464

Q4Launch is committed to putting more heads in beds! We are a website design and integrated marketing company who focuses on driving website traffic and designing websites that convert visitors into booking guests. We embrace the 5 Stages of Travel (Dreaming, Planning, Booking, Experiencing and Remembering) and know how to market to each stage. Partner with us and watch your website traffic and bookings grow!

  



ResNexus  |  http://www.resnexus.com  |  385-218-2637  |  info@resnexus.com

185 East 200 North Salem, Utah 84653

ResNexus is professional-grade, property management software for any business operating a reservation system. If you rent, lease or schedule business assets, ResNexus can help you run your business effectively.

Everything we do at ResNexus begins with the guest in mind. Because we know that if we make your guests have an easy and pleasurable online shopping experience—your business will grow.   At ResNexus, elevating your your business and helping it grow, is our passion.

Red Carpet Service is about learning your business needs and serving you and your business professionally— all with the goal of helping your business grow.


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TMG-Virginia Inn Brokers  |  http://www.virginiainnbroker.com  |  540-463-6688  |  Pete Holladay  |   tmg@virginiainnbroker.com

599 Fox Hunt Rd., Glasgow, VA 24555

We are realtors specializing in bed and breakfast properties. We have an extensive listing of B&Bs and inns for sale in Virginia, and we also have knowledge of other properties that are available but not listed with us.



The Turkish Towel Company  |  https://turkishtowelcompany.com/  |  336-755-2150  |  twyla@turkishtowelcompany.com

30 Log Bridge Road Bldg 300 Suite 302, Middleton, MA 011949

The Turkish Towel Company® encompasses a combined 50-plus years of towel know-how. This partnership marries American design, development, and marketing experience to the world-renowned skills and quality of Turkish towel manufacturing. The result is unsurpassed style and quality in every towel that we produce.

    



Unique Angles Photography  |  http://www.uniqueanglesphoto.com  |  503-576-9427  |  Marcus Berg  |  uniqueangles@gmail.com

PO Box 20793, Keizer, OR 97307

Unique Angles Photography (UAP) was established in 1994 and over the years has created a niche in serving the hospitality industry.
With exceptional attention to detail and skillful use of lighting, UAP has been privileged to work with lodging facilities that include bed & breakfasts,
boutique hotels and many other inns. UAP also specializes in culinary and wine photography to showcase other aspects of hospitality.

   




Victorian House Scones, LLC  |  http://www.VictorianHouseScones.com   |  765-586-6295  |  Debbie Anderson  

  Sconelady@VictorianHouseScones.com  |  PO Box 8094, Lafayette, Indiana 47903

Mix, Freeze, Bake with Ease! Do you love to bake from scratch? So do we!  We craft our mixes so you have the convenience of a mix, but all the fun and creativity of your own recipe! We have several flavors, but also offer 'base mixes'.  You can use these plain bases as the foundation to create your own unique flavors--whether it is something as simple as adding blueberries, to something a little more exotic such as a Cranberry-Gorgonzola scone (or muffin).  Make the dough or batter up in advance and freeze in individual servings.  Bake fresh exactly what you need each morning.  

Freezer to Oven to Done--20 minutes!


 


 White Stone Marketing  |  http://www.whitestonemarketing.com | 719-465-2042

Allison Crumpton | sales@whitestonemarketing.com   5255 Chimney Gulch Way, Colorado Springs, CO 80924

We partner with independent lodging properties and are the premier digital marketing agency for boutique hotels,
bed and breakfasts, and luxury inns.
We work with an exclusive and limited client base providing internet marketing as well as custom web design.
We are passionate about helping our clients realize their dreams of building and maintaining a profitable small lodging property.
If you're looking to maximize the revenue of your property and achieve your full potential, we'd love to hear from you.
Meanwhile, please check out our website design portfolio to see why we’re considered a leading B&B website design agency:


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